Mountain Guide Trek & Expedition Pvt. Ltd. is a trustworthy and registered Company according to tourism act of Nepal and we accept your booking under the following terms and condition.
01. Payment and Refund Policy
When you confirmed your trip, we need with scanning a copy of one photograph, photo copy of your passport and 20% down payment of the total price for advance domestic flight tickets and hotel booking and permit process. Bank service charge should be paid by the clients themselves at the time of deposit. To secure place, 20% non- refundable down payment is required to make in advance as per the company policy.
02. How to pay your deposit
A. Credit Card Payment (Visa & Master Card only) by using the link below:
B. Bank Transfer:
Bank Name: Himalayan Bank, Thamel, Kathmandu, Nepal
Account Name: Mountain Guide Trek & Expedition Pvt. Ltd.
Dollar Account No.: 019 03100330017
Office Number: +977 1 4442300/4440883
Swift Code: HIMANPKA
03. Last Minute Booking
We accept last minute booking (07 days prior to tour starting date, Only available for Nepal Trips. Please contact us to check out availability), However, we don't accept the Last Minute Booking for any Bhutan, India, China and Tibet trips.
04. Supplement Charge
On our holidays tour / trek packages, rooms or tents are provided in twin sharing basis. So, single room supplement charge will be imposed to client who does not have another tour participant to share room / tent with.
05. Incomplete Tour
No refund will be made to clients who drop out from the journey regardless of whatever portions remain unused in the itinerary.
06. Unforeseen status
If Mountain Guide Trek Pvt. Ltd. cancels your trip thanks to unforeseen circumstances like war, natural disasters, conflict, unfavorable climate etc., we would be happy to refer you alternative trip of a similar standard. Even if this doesn't fit to your personal interest, all monies paid by you to our company will be refunded. But remember, any other expenses incurred by you as a result of this booking are entirely your responsibility.
07. Risk & Responsibility
Your safety and enjoyment is our prime concern. We carry out our responsibility honestly & sincerely to ensure your wonderful holiday time as well as you have desired. However, unless your trip may be change under uncertain time such as land-slides, road blockage, flood, snow political unrest, cancellation of flight, delay arrival, sickness or accidents etc. Any extra cost incurring there is your personal responsibility and should be borne on the spot.
08. Impact on your journey
We put our every effort to ensure comfortable traveling of yours, but it is must to understand that what you might be accustomed to in the western affluent countries, the Himalayan countries may not afford such facilities. Weather is another factor that may directly impact on your journey. Thus, patience in mind, enthusiasm and proper preparation before head is must to venture into journey.
09. Travel Insurance
You should purchase comprehensive travel insurance package against medical, natural calamity, helicopter evacuation, personal accident, trip cancellation etc. This is strongly suggested to all our esteemed clients.
10. Tour/Trekking Amendment
To make alterations of any tour / trekking itinerary, prior notice is requested. You are advised to stay in touch with us thus. But occasionally, you may be thankful to do so en route under certain circumstance for instance bad weather etc…
11. Your personal belongings
During tour / trekking our team crews will do their best to keep your luggage safe. However, in case of any loss or damage of your luggage or property belongings when shouldered by porters, ponies or vehicles; our company will not be responsible for the loss. To cover such a hazard, you are advised to purchase comprehensive insurance.
12. Papers & Documents
All necessary documents should be presented in sequence for example to issue visa, necessary permits etc. We are not accountable in case of any trip formality not completed in time before the trip departs on the absent of essential papers and documents.
13. Flight Delay / Cancellation
There is virtually possibility of flight delay or postponement for notorious weather in Himalayan regions which could be happened, in particular, in Everest region (Lukla), Jomsom, Dolpo, Simikot and Jumla region etc.
Trekking in the remote areas or in as described above, especially during odd season, you're highly advised to reserve extra days to prepare with some delays and avoid frustrating consequence. In case of flight cancellation pre-tour/post-tour, you need to meet your accommodation and food costs yourself.